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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
You have to lead people gently toward what they already know is right.
Slowness to change usually means fear of the new.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Selecting the right person for the right job is the largest part of coaching.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
You don't have to be noisy to be effective.
In a true zero-defects approach, there are no unimportant items.
Quality has to be caused, not controlled.
Eliminating what is not wanted or needed is profitable in itself.
Successful people breed success.
No one can remember more than three points.
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