Samuel Moore "Sam" Walton (March 29, 1918 – April 5, 1992) was an American businessman and entrepreneur best known for founding the retailers Walmart and Sam's Club. Read full biography of Sam Walton →
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can... →
High expectations are the key to everything.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
The way management treats associates is exactly how the associates will treat the customers.
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the... →
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.
We're all working together; that's the secret.
Control your expenses better than your competition. This is where you can always find the competitive advantage.
I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they... →
One person seeking glory doesn't accomplish very much.
Celebrate your successes. Find some humor in your failures.
The key to success is to get out into the store and listen to what the associates have to say.
Samuel Moore "Sam" Walton (March 29, 1918 – April 5, 1992) was an American businessman and entrepreneur best known for founding the retailers Walmart and Sam's Club.