James Cash Penney, Jr. (September 16, 1875 – February 12, 1971) was an American businessman and entrepreneur who, in 1902, founded the J. C. Penney stores. Read full biography of James Cash Penney →
Growth is never by mere chance; it is the result of forces working together.
The best teamwork comes from men who are working independently toward one goal in unison.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
As a rule, we find what we look for; we achieve what we get ready for.
Courteous treatment will make a customer a walking advertisement.
Change is vital, improvement the logical form of change.
The keystone of successful business is cooperation. Friction retards progress.
Luck is always the last refuge of laziness and incompetence.
Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
Salesmanship, too, is an art; the perfection of its technique requires study and practice.
The well-satisfied customer will bring the repeat sale that counts.
Clock watchers never seem to be having a good time.
James Cash Penney, Jr. (September 16, 1875 – February 12, 1971) was an American businessman and entrepreneur who, in 1902, founded the J. C. Penney stores.