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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers... →
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service... →
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you... →
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large... →
Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the... →
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and... →
One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with... →
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking... →
It didn't make a lot of sense for us to be doing Lotus Notes implementations.
We have believed at CA that consolidation of this industry is something that was required ten years ago.
I have a high degree of confidence about India's growth potential in IT.
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